Air India Express — status of refund amount pnr: skills & jg ifqc

I have request to cancel my both tickets ;- 1st one on 11th march 2020 (Pnr: ykilld) and 2nd one 24th march 2020 (Pnr: jgifqc). Until now i don't received my refund amount. I forward email to "[protected]@airindiaexpress.in" many time and there are telling transfer as soon as possible.

Now almost 26 days complete. Till not start to process..
Please needs to help us...