| Address: | Door No. 54/4042 A&B, 5th Floor, Aryabhangy Pinnacle, Sahodaran Ayyappan Road, Elamkulam, Kochi 682 020, India. |
Am writing to express my disappointment and frustration regarding an unfortunate incident that occurred during my recent journey on Air India Express.
On January 8, 2024, I traveled on I5-741 from Banglore to Srinagar. Unfortunately, upon collecting my checked baggage at the destination, I discovered that my traveling suitcase had been significantly damaged during the journey. It was broken and they had wrapped it in a black plastic bag. The tag number of the suitcase is as follows: SEQ0142, Bag weight: 11kgs. SXR[protected].
Furthermore, my daughter's trophy which was in the suitcase itself was also completely missing. This damage has not only affected the functionality of the suitcase but has also caused inconvenience and distress during my travels.
I understand that unforeseen events can occur, and I appreciate your understanding in addressing this matter promptly. I kindly request that you investigate this incident and take appropriate action to rectify the situation.
In light of the above, I am seeking the following resolutions:
1. Compensation for the damaged suitcase based on its current market value.
2. Assurance that measures will be taken to prevent similar incidents in the future, such as improving baggage handling procedures.
This complaint has already been launched at the Srinagar airport.
I appreciate your attention to this matter and hope for a swift and satisfactory resolution. If you require any further information, please do not hesitate to contact me at [protected] or [protected]@gmail.com. Was this information helpful? | 
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