Air India Express — Undeclared in transit handluggage charges

Address:2897 peacock drive , mississauga Ontario L5M 5S6. Canada

I’ve been flying from canada to Trivandrum via Dubai for more than 20 years. Last week I was flying in Dubai to Trivandrum and was in transit and for the first time I was shock d to see that at the gate they brought portable scales credit card machines snd a garbage bin and just before boarding weighed everyone’s bags with their duty free shopping and charged overweight. They clearly know people are going to buy liquor and chocolates when in transit and so most people line me were charged 100s of AED without warning. I went back out and checked my other usual airlines and no one else was doing this practice. It’s very underhanded and lacked transparency for people before shopping to be aware of this . Never happened in all my travels and left me with a very unethical feeling about how this airline is run. It’s clearly a target plan towards in transit passengers and most people were paying or dumping their purchases and clearly as shocked as I was. Very disspointed in the experience and will think again before flying AIE
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    661
    Pending
    0
    Resolved
    124
    Air India Express Phone
    022 22796330
    Air India Express Address
    Air - India Building, Nariman Point, Mumbai, Maharashtra, India - 400 021
    View all Air India Express contact information