Air India Express — Undelivered packages

Address:	Mumbai City, Maharashtra
Website:	www.airindiaexpress.in

Whomsoever it may concern,

I am manish an indian citizen working and residing in ras al khaimah, uae. Yesterday my wife traveled from ras al khaimah airport to calicut airport, kerala india. She went for medical treatment and was carrying the prescribed medicines from uae's doctors. As the medicines could not be carried over the hand baggage, she had to keep them along with the luggage and the check in process had done without any problems from ras al khaimah.

The flight was at 3.20 pm and thanks to god it reached on time and she reached safely at calicut. But the problem started then as the airport authority informed that the luggage is not deported from ras al khaimah. The crew members did not inform this to the travelers when they were in ras al khaimah itself. They are saying it will be available after 3 days and if by that time if the medicines are damaged due to the hot weather conditions now in gcc countries who will be responsible for that. My wife have to take that medicines regularly and they are prescribed from uae which is not available in india.
Now the airlines are offering to deliver the baggage after 3 days and that also my wife should travel all the way to the airport to collect it from there. This is pure negligence from the part of the airlines and irresponsible act. As a consumer our rights been violated and we had to suffer the complications due to that.
Therefore requesting the concerned authority to take necessary actions against the airlines.

Thanks & regards
Manish
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