Air India — extra baggage charge collected twice.

Address:

India, 500017

My name is pearl shirin samson and i am writing today in reference to payment collected twice towards excess baggage.
I happened to have a sol ticket : roa no: [protected] / eticket no:[protected] / pnr no. Hyd 5017291. I have boarded the flight on 18th evening at hyd via boarding no. 84 and thereby was collected usd 240 via document no:[protected] for the extra baggage.
Post landing on 19th feb in delhi, i was not allowed to board the flight of ai 187 due to pay load reasons and i was off loaded on the 19th morning. At this point of time, in the delhi airport i was told i can use the same receipt of extra baggage receipt during the flight i. E on 21st.

After air india failed to confirm my sol ticket for 21st of feb and i had to purchase a new air ticket for the same day 21st of feb via
Pnr no: y563v
E-ticket no: 098-[protected]
Now on 21st i was told that the extra baggage amount which was collected on 18th feb in hyd stands as used (Partially used) as i traveled from hyd - del and the earlier payment towards excess baggage (Shows as used and collected and was not honored in delhi. This has been such a financially draining situation as i had to make another payment o[censored]sd 240 via document no:[protected].

I checked with the delhi staff who has advised me to contact the toronto air india office who can look into this issue but again, its been three business days and since the email that i have sent and haven't even received an acknowledgement that they would look into the email and get back.

Ai has no accountability of their actions and fail to fix issues which need just co-ordination between their own staff.

This has overall been a very excruciating experience with delhi air india and poor staff management experience who fail to sort out things and make the relevant changes to the customers need.