1I had one of the most frustrating experiences with Air India on 3rd June 2025. My flight AI-639 from Mumbai (BOM) to Chennai (MAA) was scheduled to depart at 10:55 PM. I arrived at the airport by 9:55 PM, and despite the heavy rush at the entrance and security check, I managed to reach the boarding gate by 10:05 PM.
Shockingly, I was denied boarding. The staff informed me that boarding was closed at 9:55 PM, which is exactly the time I had reached the airport. This is completely unreasonable, especially given the fact that the flight was delayed and eventually departed at 11:21 PM, as per live tracking data. Even then, they refused to let me board.
I was traveling with my 5-year-old child, and despite my repeated requests and the clearly visible delay in departure, the ground staff showed no empathy or flexibility. The attitude was cold and unhelpful.
Air India must seriously rethink how they treat passengers, especially in situations where delays are involved. It is unacceptable to close boarding so early and then not accommodate passengers—even when the delay provides ample time. The lack of compassion shown toward a mother traveling with a child was especially disappointing.
I hope this feedback reaches the right people at Air India. Such experiences erode customer trust and loyalty. Was this information helpful? | 
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