Air India — Failure to book tickets

Address:	Mumbai City, Maharashtra, 400056
Website:	www.airindia.in

Hi,

Kindly note that i booked my air india flight 667 (Mumbai - trivandram) and air india 668 (Trivandram-mumbai) on 21st june, 2017.

https://book.airindia.in/itd/itd/lang/en/reservations/nsibe32568511/segment/bom2...⇄

Above is the link you have provided for booking or blocking seats in prior. The link directed us to the toll free number of air india. To start with i want to draw your attention to the disappointment we had to face while calling the customer care. None of your employees cared to help us book us the seat, adding to that that, out of 13 times i have called (You may check the records|ph. No. [protected]|) each of your employee made me hold the call and then eventually dropped it. This happened consecutively despite me warning them not to drop the call. Paying hefty amounts to an airlines and getting this type of a treatment is not fair. None of your employees had the decency to call me back or even apologise for such a big delay and ignorance. It is my utmost request that i get a call back from your customer care otherwise i would be forced to post about the failed system and the about my sufferings due to your incompetent department on indian new desk. (https://www.facebook.com/indiannewsdesk/), whom am partners with. Kindly pay attention. Thank you.

Best,
Pratyush negi