Air India — false assurances and feeling cheated

Address:

Panchkula, Haryana, 134109

I had booked a ticket for my son from mumbai to chandigarh as per the following details. He could not travel in october as scheduled. When i called up the call center to cancel the ticket i was told that i could use the ticket on any other date within one year without any charge.
Today when i called up to do that, i was conveniently told that it would not be possible. I would have to cancel theticket and would not even get my frequent flyer points returned.

Traveller
Rohan kaushik tkt no. 098-[protected]
Web reference aibe33711487
Booking reference jl0j0
How can you hoodwink us like that?

Prof sushmita kaushik
Pgimer
Chandigarh