Air India — financial loss - saddest service and unprofessional management

Website:

www.airindia.in

Name: sant sujat soni and sonia gupta
Flight : delhi to allahabad/ 9 i 603
Date : 08.07.17
Eticket no :[protected]c1 and[protected]c1
Cost of ticket : 13058*2 = 26116

Complaint already filed with air india : no. 25759 on 08.07.17 : no response

- we were in time and checked in well before time.
- sonia gupta had medical emergency being 8 month pregnant and asked the staff for the gate as sujat soni ticket was not clear and staff after security check and were told gate 45c (As i sant sujat have weak eyesight i could not confirm and there was stamp on the place of the gate of the boarding pass and it was also not clear.
- we went there and as she was medically pregnant we waited before the rush area so that she may not be harmed accidently.
- we were waiting since 11.45 although boarding time was 12.15. At around 12.35 as it was past the boarding time we re-confirmed form the gate why boarding had not started and they told us we were at wrong gate and we need to go to gate 42c.
- we rushed and were there at near 12.45 being very near
- the gate had just closed. We pleaded with them it is medical emergency and that to let us board but recieved no help. The staff was arrogant and rude and far from professional. They said we cant do boarding process for you again and papers have gone. We explained the entire situation and rather than trying to see if we could be boarded they just argued with us. By the time they realised we were not wrong and tried to help after 15 minutes the flight had probably closed the doors.
- our passes were stamped "no show" and sent back saying surely we would be helped and the next flight given to us at no cost or huge discount etc.
- we then went and talked to the mangaer mr j. R. Mani who was busy chatting on the mobile talking to a friend and making evening plans for dinner being a saturday and kept us waiting for nmore than 15 minutes.
When he finally talked to us he summarily dismissed us by saying your boarding pass is stamped noshow, the gm is not there as it is saturday and i cant help you. He was so extremely rude unprofessional and arrogant that without a single comfoting word went on to say you file complaint i will give you book, no one listens.
- there was actually no other senior at the airport. We tried but to no avail. We were told that we would get no help of any sort nor any flight ticket nor and discount etc.

All my account can be cross verified from the cc tv cameras at the airport to corroborate my story.

Decided never to fly air india although i have been frequent flier.
Expect a full refund if not extra for the harrassment.