Air India — Fligh AI010

Address:

Ahmedabad, Gujarat

I have traveled from the Birmingham, UK to Delhi from flight 0n 1st Dec-2016 in AI 114 and then I have to catch connection flight AI010 on 2nd Dec-2016. Birmingham to Delhi flight was reached at Delhi airport in time. But the flight from Delhi departs 5 hours late. could you believe it was a domestic flight?? no correct information has been given at Delhi airport or no food or any kind of arrangement has been done by the Air India. We reached at Ahmadabad at 11.30 PM.
When I got my luggage I have found that one of my new bag was totally damaged from the bottom. When I complained about it they took another 45 minutes to create DPR and took the photographs of the broken bags, and I have been told that somebody from the Air India will contact me to provide me the compensation, as usual no one has contacted me. I have contacted them on 2nd January, 2017 I have been told that I have to provide them the photos of torn/ broken bags, original bills of the bags etc. or I have to deposit that bag to air India to get the compensation.
now my question is if that is the case,
1) why they don't took that broken bag on same day and provide me the new bag?
2) at the time of creation DPR they have already taken the photograph then why they want it again?
3) I didn't know that great Air Indian bag handler will damage my new bag otherwise I could have keep my bills with me.

The thing is that they don't want to provide compensation that's why they want that much of information and proof.

Why should traveler keep the totally damaged bag with him for a month.

If some one wants to take action here are my DPR Details
NM : Sarkhedi Dharmi
RT : BHX/DEL/AMD
TN : AI469339
CT : PU23WHX
B1: Orange
TK : [protected]
FD : AI 114/01 DEC / AI010/2 DEC
Mobile No : +44 [protected]
Email : [protected]@yahoo.co.in