Air India — Flight booking

Address:

Mumbai City, Maharashtra, 400061

I am a resident of Mumbai and was planning to go to Goa on 18th March and return on 20th March. I had booked my to and fro flights on Air India for the same- but due to a complete overlook booked the flights vice versa- Goa to Mumbai on 18th and Mumbai to Goa on 20th.

I called Air India office saying that they should kindly consider rebooking my flights with your airline only but they say the cancellation charge is 20000 for 4 people (paid 23000 for the tickets).

Why am I being charged so much for cancelling 20 days before and when I assure you that I will book through you for the same destination.
Surely the tickets won't go waste as I am informing you within 48 hrs and 19 days in advance.
This is an unfair cancellation fee / 20000 for a ticket which costs 23000. The Airline PNR for this booking is J79L6

Dr. Preetha Joshi
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