Air India — Flight cancellation policy due to Curfew in Bangalore

Yogesh Ashtaputre

from Gurgaon, Haryana

Address:	560079
Website:	www.airindia.com

Hi, This is Yogesh with flight PNR HLE7M Air India for Bengaluru to Mumbai on 13th Sept 8:35AM. Due to the imposed curfew in VijayNagar, Rajaji Nagar and few other parts of Bengaluru i am unable to travel to airport. I stay in magadi road Vijay nagar which is very sensitive area. Taxis and buses are not operational so i cannot travel. I called up Air India customer care on 12th Sept 23:00 and again in the morning 7AM 13th sept asking for update. I was told that told that flights are operational and passengers can come at their own risk. This is completely irresponsible behaviour from AirIndia. I asked for cancellation and rebooking of flihht for later date/time but i got a standard response- standard cancellation /no show policy applies and there is no refund. How can one travel when there is curfew imposed by government? I need full reimbursement of my ticket charges. Please help.

Thanks,
Yogesh

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jagriti bhattacharyya

from Bengaluru, Karnataka

Due to strike in Bangalore and curfew on sep13 in the city, I had to cancel my ticket. Subsequently air india announced that all charges would be refunded. Despite announcing in all newspapers and media, air india has not refunded my money yet.