Air India — flight cancellation was not communicated.

Address:

3703/6722, Prachi Vihar, Palasuni, BBSR, 751010

I am monalisa mohanty, from bhubaneswar. We had booked air ticket through goibibo from bhubaneswar to shirdi via hyderabad. Ticket was booked on 8th sept 2019, and travel date was 22nd nov 2019. On 22nd nov we (6 people, out of them 3 were senior citizens) traveled from bhubaneswar to hyderabad and there in boarding pass collecting counter we were told the flight was cancelled. There was no prior communication or intimation was sent neither from goibibo nor from air india. While in bhubaneswar airport i had checked in the machine (To checking and get the boarding pass) with the pnr (H81pd) but result was no such record, so enquired in air india counter, they said we would get the boarding pass in hyderabad so it is not able to retrieve. And in hyderabad they said there is no such flight and it was cancelled 2 months back. Anyone can understand the matter of belief and mental agony we would have gone through at that point of time. We checked on alternative and booked ticket immediately from hyderabad airport to aurangabad and decided to take cab from there to shirdi. That time to my surprise i checked goibibo and it still said the flight was on scheduled time i. E 3 pm ist, and it was already 2:45 pm ist. On calling goibibo customer care they said they will check and they were not aware the flight was cancelled. That time we could not reach air india customer care. I called them after i was back from shirdi, i was told that they can’t do anything about it as it’s about an past date and they were not able to find the pnr. Both the customer care played enough of blame game saying, goibibo was responsible for informing and other party said it was air india it’s responsibility. You would understand how difficult (Mental and physical) it would have been travel with senior citizens. Nothing can compensate the physical pain they went through due to road condition from aurangabad to shirdi, but i would request your interference, in the matter to help me recover / compensate my financial loss that i had to incur because of immediate air booking costing rs 57k and cab service from aurangabad to shirdi costing 3.5 k.