Air India — Flight cancelled after boarding customers in the airplane

Address:

New delhi

I booked an air india flight from mumbai to nagpur on 12th june 2023 at 18:55 pm flight no - AI-629. The flight was constantly rescheduled & delayed for three times & consistently the gate numbers were gating changed making customers juggling from gate no 52 to gate no 42. They purposely at the last changed made the flight 5 mins earlier to 3hrs extension so they do not have to compensate 10k for delays more than 3 hrs. The biggest scam they did was they boarded us inside the plane & then again delayed the flight from 1:30 saying we do-not have confirmation to fly even though every other indigo flights were taking off & reaching destination. Now the total hours we were delayed were 4:30 after that the staff member named (Vidyarthy) came back & cancelled the flight. Leaving us empty handed. There was so much trauma, inconvenience & ill behavior happened with us that I demand compensation of ₹10, 000 from Air india for causing me mental & physical distress.