Air India — flight changes/delays/bad customer support/bad service

Address:Mumbai City, Maharashtra

My flight on 7th oct ai983 has been changed without consulting. This is unacceptable as i have some prescheduled work and will damage my working status. Please note my previous flight ai984 on 5th sept was delayed by 4 hrs without prior intimation and worst case was baggages on mumbai airport delayed 3hrs which made me and my 9 month old child waited on airport. This is pathetic experience with air india.
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