Air India — Flight delay

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NG4 3DJ

Our flight (AI 84) from Goa to Mumbai on 21st December was delayed in the first instance from 10pm to 2am. We had been led to believe Air India would provide a meal voucher, however were sold samosas at INR 80 each and after some hours we were given half a sandwich. When my husband asked for a Diet Coke as I am diabetic this was refused initially until he argued for it. After we finally embarked we did not take off, instead an hour or so later we were disembarked with no real explanation. Management of the situation can only be described as completely chaotic. It was 4am before we were finally driven to a hotel to rest. The following day we were picked up from the hotel at 2.30pm without being given any guidance or direction on how and who would manage our booking for our return journey home. Fortunately we were assisted by a Mr Pradan Nazim and Ms Jyoti Kuralia to book our flight home. This was from Goa to Delhi on 22nd Dec with an overnight stay as our flight to the UK was on 23rd Dec. We were advised to speak to the duty manager at check in to negotiate accommodation overnight. This proved to be difficult initially, however a Mr Varun's manager finally agreed to accommodation at the Lohmod hotel in Delhi. Unfortunately the hygiene standards of this hotel left much to be desired. We were given soiled bath towels, the toilet seat was broken and the room was cold. The restaurant seemed unhygienic and the food was of a low standard. Please note as a result of the flight being cancelled we lost the money we had paid to stay at the Niranta hotel in Mumbai airport on 21st December at a cost of £90.00. We also accumulated a further cost (£7.00) on our return to the UK from the long stay car park where we had left our car. My husband also lost a day's salary as a result of the inconvenience caused to us. We would urge your Airline to compensate us for the loss caused as well as the inconvenience. I hope to hear from you as a matter o[censored]rgency, otherwise we will consider a legal claim.