Air India — flight delay | |||||
I was to travel with my 8 months baby in air india flight from hyderabad to kolkata today at 13:15. The flight got delayed due to bad weather condition at kolkata. The air india staff didn't inform me prior arrival to the airport, otherwise i would have not travelled to airport. I haven't got any compensation for the delay. I am carrying 2 luggages and 1 cabin baggage, while asked for the cloak room they said i have to pay for using the cloak room. I asked for access to lobby as i need to feed my baby, the staff says cannot use it unless i checked in. I cannot check-in since the flight is delayed and cannot access the airport facility since i haven't checked-in. I have wasted my time and money to hyderbad airport paid for the to and fro taxi to airport, the staff has booked my next flight for tomorrow and asked me to call the staff before starting for airport. Why the staff don't practively inform the affected customers due to delay? The only thing they will provide is a porter service for tomorrow's flight and 2 kg extra luggage, i had already paid for extra luggage. It is a pathetic service offered to the customer in an world class international airport. There is no special assistance provided for mother carrying babies and atlast i need to bear all my expenses for the delay Was this information helpful? | |||||
Air India customer support has been notified about the posted complaint. | |||||
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