Air India — flight delay

Address:

Mumbai City, Maharashtra, 400059

My flight was scheduled for departure on 5:50 Pm from Delhi airport from Mumbai on 3rd November 2019. I reached Airport around 4 and got to know my flight was delayed for 2 hours. I waited along with other passengers and after a wait of more than 5 hours they started boarding around 10:00 pm. After that they did not have any pilots to fly the plane and we sat in the same flight for almost 2 hours. The pilots came around 1:00 am, 4th November 2019 and I reached Mumbai Airport around 4:30. It was a horrendous experience. There was no support from the ground staff and no clarity from Air India about the delay. I would want complete refund of the ticket as I have experienced an delay of more than 10 hours which I did not sign up for.
Regards
Nikshit
Vicitim of the delayed flight