Air India — Flight Delayed For More Than 3 Hrs and Did Not Provide with any refreshments

Dear Sir/ Madam
We were travelling from Delhi to Sydney on 6th December in flight AAI-302. Due to some technical issue with the plane, we experienced unacceptable delays. We were made to wait for 3-4 hours on the flight with very minimal information and nothing but water before being
asked to deboard the plane. At this point we were tired & hungry but were told that we would be provided no refreshments or snacks while we are waiting for almost 4 hours on the still
plane. After which we needed to go though security all over again before finally being boarded on the correct plane & leaving for out destination. This created significant logistical issues at our destination especially for transport.

How does Air India plan to compensate us for the major inconvenience we experience? We
hope to

Thank you for your assistance.

Kind regards
Rishit