Air India — Flights cancelation

Address: Moshav Nehusaha 149 D.N HAELA ISRAEL

Greetings,
We are a family of 7 people.
We purchased seven round-trip tickets to India with "Air India".
Outbound flight on 2.7.2024, and return flight on 1.8.2024.
Outbound flight:
The outbound flight no. AI 140 was canceled without us receiving any notification about it!
We only discovered the flight cancellation upon arriving at the check-in counter at Ben Gurion Airport.
We asked for information and to find out what could be done in order to fly alternatively.
We received no assistance.
We were directed to an international phone number in India.
We returned home disappointed - the couple and five children - after the flight we had been looking forward to for many months was canceled.
For many hours we tried to reach a company representative in India.
Finally - after numerous calls and hours of waiting - we received tickets for 9.7, and return on 6.8.2024.
Return flight:
Again!
Our return flight on 6.8.2024 was canceled.
We planned to return home after an enjoyable trip in India.
To our astonishment, we discovered that our return flight was canceled again.
Once more we had to spend many hours dealing with agents and companies.
You canceled all flights to Israel.
We were in great uncertainty.
We were forced to spend a considerable, unplanned amount of money from our pocket to purchase return tickets to Israel through another company. The tickets were very expensive; the amounts will be detailed below.
According to the laws of the State of Israel, "Aviation Services Law, " we are entitled to a refund for 14 canceled tickets.
We also request reimbursement for the return flight via "Ethiopian Airlines."
Cancellation of one ticket - 2, 310 NIS
Multiplied by 14 round-trip tickets - 32, 340 NIS
Alternative flight tickets from New Delhi to Israel - 12, 000 NIS
Distress and additional expenses due to the cancellations - 10, 000 NIS
Total compensation requested: 54, 340 NIS
Sincerely

Shimrit Hofi Baharav
Naftali Hertzel Baharav

address:

Moshav Nehusaha 149
D.N HAELA
ISRAEL

PHONE NO
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[protected]

Email:
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[protected]@gmail.com