Dear Sir or Madam,
I have been emailing your Air India department regarding flights that were cancelled (see email chain below for full details) but am not getting any feedback from them.
Could you please look into this and resolve my case.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
From: Mukesh Kapadia
Sent: 27 January 2017 19:03
To: [protected]@airindia.in; call.[protected]@airindia.in; call.[protected]@airindia.in
Cc: Mukesh Kapadia
Subject: Re: RES477852 update: Escalate your case against Air India
Dear Sir or Madam,
I am still waiting for your response on this matter. I had raised a query through Resolver and have provided necessary documents for the travel inconvenience we went through but not getting any feedback. I will escalate the problem through Resolver if I don't get any response from you. See below email chain on the inconvenience my wife and I went through when they cancelled our flight from Delhi to Rajkot on 2 consecutive days back in June 2016.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
Dear Sir or Madam,
Can you forward all the documents to [protected]@airindia.in as you already have them.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:291c03e1c5459748d9b89c470b91ff6c[protected][protected][protected][protected]
24th October 2016 at 15:53
Dear Sir or Madam,
Please ignore our mails send to your earlier.
After consulting solicitors Air India takes a stand that Since our flight was delayed in domestic sector we will only be settling your claim as per the DGCA ruling and not the EC ruling.
To go ahead with the claim please forward your documents to [protected]@airindia.in.
Hope this clarifies your concern.
Kind Regards,
Air India Admin
-----Original Message-----
From: Admin
Sent: 24 October 2016 16:42
To: 'kishorkumar.[protected]@email.resolver.co.uk'
Subject: RE: RE: RE: Flight cancelled
Dear Sir or Madam,
Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.
We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.
Regards,
Kishorkumar Ashara
-----Original Message-----
From: Kishorkumar Ashara [mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 October 2016 09:17
To: Customer Relations - AIRINDIA; Admin BHX; Viswanath Panyam
Subject: RE: RE: RE: Flight cancelled
Dear Kailash Singh, UK Manager,
Y7WPP
I am writing to complain about an issue with Flights - departure UK.
I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.
Here is what happened: Departure airport:LHR Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara. This happened on June 16th, 2016
Departed LHR to RAJ (India) on Air India on 15/06/2016 at 12:30 arriving Delhi next day early morning at 01:30. Our connecting schedule flight from Delhi to Rajkot was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled. Accommodation provided for first night 16/06/2016 due to scheduled flight cancelled from Delhi to Rajkot. We were put on the next day flight 17/06/2016 at same time but this was cancelled as well. But they did not provide accommodation or food for the night of 16/06/2016. We ended up spending night at the airport. When we went to check in at the counter early morning we were informed that the flight has been cancelled again. After protesting and reporting to senior officials that we are old and suffering from diabetes, we were put on a flight to Mumbai then a later flight in the afternoon to reach our destination Rajkot 17:00 on 17/06/2016 - a day and half later
Please reply back via this email address, as I would like to keep all my communications in one place.
Yours sincerely,
Kishorkumar Ashara
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
RES477852
[protected][protected]
Here is the whole case history:
## 1. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: RE: RE: Flight cancelled
Date: 4th October 2016 at 10:59
Dear Sir,
Thank you for your reply.
Since the delay was in India you will be compensated as per DGCA ruling and to fulfil requirement.
Please get in touch with the concerned department via Email- [protected]@airindia.in.
We are also forwarding your request to them.
Kind Regards,
Air India Admin
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 04 October 2016 11:45
To: Admin
Subject: RE: RE: RE: Flight cancelled
Dear Sir or Madam,
Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.
We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:8fba74df771f34709178d1d23bcd7b93
[protected][protected][protected]
[protected]---
3rd October 2016 at 14:11
Dear Sir,
Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).
Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.
Kind Regards,
Air India ADMIN
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled
Dear Sir or Madam,
Further to your following request;
1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara
2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached
3. E ticket copy
Attached
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached
Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---
16th September 2016 at 08:29
Dear Sir/Madam,
We would request you to please forward us the following documents for
us to look in to your claim
1. Name of the passengers:
2. Copies of passport (Photo page): for all individual passenger in the claim
3. E ticket copy
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
You can send the scanned copies of the same or send them by post to
the address as below,
Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB
Kind Regards,
Air India Admin
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled
Dear Sir or Madam,
I am writing regarding a cancelled Air India flight.
I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:
Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016
Departure airport:LHR
Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara
I am therefore seeking the fixed compensation as specified in EC 261/2004.
Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Kishorkumar Ashara
43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
Resolver Case Reference: RES477852
Resolver Case Reference: RES477852
Resolver Case Reference: RES477852
## 2. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com
Subject: RE: RE: RE: Flight cancelled
Date: 4th October 2016 at 10:44
Dear Sir or Madam,
Since our flight was from LHR to RAJ via DEL, why should we address our concerns to call.[protected]@airindia.in.
We are U.K. residents and we departed from U.K. and flight originated from the U.K. then it should be taken care by Air India U.K.
and not Air India office in Delhi.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Company: Air India
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:8fba74df771f34709178d1d23bcd7b[protected][protected][protected][protected]
3rd October 2016 at 14:11
Dear Sir,
Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).
Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.
Kind Regards,
Air India ADMIN
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled
Dear Sir or Madam,
Further to your following request;
1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara
2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached
3. E ticket copy
Attached
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached
Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---
16th September 2016 at 08:29
Dear Sir/Madam,
We would request you to please forward us the following documents for
us to look in to your claim
1. Name of the passengers:
2. Copies of passport (Photo page): for all individual passenger in the claim
3. E ticket copy
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
You can send the scanned copies of the same or send them by post to
the address as below,
Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB
Kind Regards,
Air India Admin
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled
Dear Sir or Madam,
I am writing regarding a cancelled Air India flight.
I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:
Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016
Departure airport:LHR
Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara
I am therefore seeking the fixed compensation as specified in EC 261/2004.
Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Kishorkumar Ashara
43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
Resolver Case Reference: RES477852
Resolver Case Reference: RES477852
## 3. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: RE: Flight cancelled
Date: 3rd October 2016 at 14:11
Dear Sir,
Flight AI 116 15 Jun 2016 arrived on scheduled time 0110/16th Jun 16 ( Nil Delay).
Since the delay was Ex Delhi please refer your complaint with call.[protected]@airindia.in.
Kind Regards,
Air India ADMIN
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 20 September 2016 14:19
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled
Dear Sir or Madam,
Further to your following request;
1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara
2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached
3. E ticket copy
Attached
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached
Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:8f22f[protected]f9e8f04add1743d9
[protected][protected][protected]
[protected]---
16th September 2016 at 08:29
Dear Sir/Madam,
We would request you to please forward us the following documents for
us to look in to your claim
1. Name of the passengers:
2. Copies of passport (Photo page): for all individual passenger in the claim
3. E ticket copy
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
You can send the scanned copies of the same or send them by post to
the address as below,
Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB
Kind Regards,
Air India Admin
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled
Dear Sir or Madam,
I am writing regarding a cancelled Air India flight.
I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:
Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016
Departure airport:LHR
Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara
I am therefore seeking the fixed compensation as specified in EC 261/2004.
Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Kishorkumar Ashara
43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
Resolver Case Reference: RES477852
Resolver Case Reference: RES477852
## 4. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com
Subject: RE: RE: Flight cancelled
Date: 20th September 2016 at 13:18
Dear Sir or Madam,
Further to your following request;
1. Name of the passengers:
Mr. Kishorkumar Muljibhai Ashara
Mrs. Krishana Kishorkumar Ashara
2. Copies of passport (Photo page): for all individual passenger in
the claim Both passengers attached
3. E ticket copy
Attached
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
EON Bill attached
Also, should you wish to contact me over the telephone, please call my brother-in-law Mr. Mukesh Kapadia who can be contacted on[protected] and he deals with my queries. I am giving you permission to talk to him on any issues relating to our case.
Regards,
Kishorkumar Ashara
Case reference: Y7WPP
Reference:
Address: 43 Dorset Street, , Leicester, Leicestershire, LE4 6BG
[protected][protected]-
REF:8f22f[protected]f9e8f04add1743d[protected][protected][protected][protected]
16th September 2016 at 08:29
Dear Sir/Madam,
We would request you to please forward us the following documents for
us to look in to your claim
1. Name of the passengers:
2. Copies of passport (Photo page): for all individual passenger in the claim
3. E ticket copy
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
You can send the scanned copies of the same or send them by post to
the address as below,
Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB
Kind Regards,
Air India Admin
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled
Dear Sir or Madam,
I am writing regarding a cancelled Air India flight.
I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:
Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016
Departure airport:LHR
Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara
I am therefore seeking the fixed compensation as specified in EC 261/2004.
Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Kishorkumar Ashara
43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
Resolver Case Reference: RES477852
## 5. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_EON_Aug_Bill.pdf
Status: Completed
Date: 20th September 2016 at 13:08
## 6. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_Y7WPP_Itinerary.pdf
Status: Completed
Date: 20th September 2016 at 13:08
## 7. Document from me to company.
Document: Krishana Kishorkumar Ashara (Supporting Information) - KKA_Passport_[protected].pdf
Status: Completed
Date: 20th September 2016 at 13:07
## 8. Document from me to company.
Document: Kishorkumar Muljibhai Ashara (Supporting Information) - KMA_Passport_[protected].pdf
Status: Completed
Date: 20th September 2016 at 13:05
## 9. Email from company to me.
From: [protected]@airindiauk.com
To: kishorkumar.[protected]@email.resolver.co.uk
Subject: RE: Flight cancelled
Date: 16th September 2016 at 08:29
Dear Sir/Madam,
We would request you to please forward us the following documents for
us to look in to your claim
1. Name of the passengers:
2. Copies of passport (Photo page): for all individual passenger in the claim
3. E ticket copy
4. Address for communication (Address proof recent utility bill or bank statement within 3 months/drivers licence) for all individual passenger in the claim.
You can send the scanned copies of the same or send them by post to
the address as below,
Air India,
Room No.2948,
Terminal 4, Heathrow Airport,
Hounslow, Middlesex
TW6 3FB
Kind Regards,
Air India Admin
-----Original Message-----
From: Kishorkumar Ashara
[mailto:kishorkumar.[protected]@email.resolver.co.uk]
Sent: 13 September 2016 23:25
To: [protected]@airindiauk.com; Admin BHX; Vishwanath Panyam
Subject: Flight cancelled
Dear Sir or Madam,
I am writing regarding a cancelled Air India flight.
I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:
Booking reference or other flight details: Y7WPP Existing complaint reference (if applicable):
Date of flight: June 16th, 2016
Departure airport:LHR
Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names (if claiming for others as well):
Krishana Ashara
I am therefore seeking the fixed compensation as specified in EC 261/2004.
Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Kishorkumar Ashara
43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
Resolver Case Reference: RES477852
## 10. Email from me to company.
From: kishorkumar.[protected]@email.resolver.co.uk
To: [protected]@airindiauk.com, [protected]@airindiauk.com, v.[protected]@airindiauk.com
Subject: Flight cancelled
Date: 13th September 2016 at 22:25
Dear Sir or Madam,
I am writing regarding a cancelled Air India flight.
I am seeking compensation under EC Regulation 261/2004 for this cancelled flight. The details are as follows:
Booking reference or other flight details: Y7WPP Existing complaint
reference (if applicable):
Date of flight: June 16th, 2016
Departure airport:LHR
Arrival airport:RAJ
Scheduled departure time of original flight:
Scheduled arrival time of original flight: 08:25
Warning given before the flight was cancelled: EMail Scheduled arrival
time/date of alternative flight offered:
17/06/2016 17:00
Total number of passengers on the booking: 2 Other passengers’ names
(if claiming for others as well):
Krishana Ashara
I am therefore seeking the fixed compensation as specified in EC 261/2004.
Additional refund or compensation sought: Departed LHR to RAJ (India)
on Air India on 15/06/2016 at 12:30 arriving Delhi next day early
morning at 01:30. Our connecting schedule flight from Delhi to Rajkot
was on 16/06/2016 at 05:50 (4 hours 20 mins wait) but was cancelled.
Accommodation provided for first night 16/06/2016 due to scheduled
flight cancelled from Delhi to Rajkot. We were put on the next day
flight 17/06/2016 at same time but this was cancelled as well. But
they did not provide accommodation or food for the night of
16/06/2016. We ended up spending night at the airport. When we went to
check in at the counter early morning we were informed that the flight
has been cancelled again. After protesting and reporting to senior
officials that we are old and suffering from diabetes, we were put on
a flight to Mumbai then a later flight in the afternoon to reach our
destination Rajkot 17:00 on 17/06/2016 - a day and half later
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully
Kishorkumar Ashara
43 Dorset Street, , Leicester, Leicestershire, LE4 6BG, GB
## 11. Document from me to company.
Document: Kishorkumar M. Ashara (Supporting Information) - KMA_Y7WPP.pdf
Status: Completed
Date: 13th September 2016 at 22:24
Resolver Case Reference: RES477852
From: Resolver (no reply)
Sent: 06 December 2016 05:00
To: [protected]@hotmail.com
Subject: RES477852 update: Escalate your case against Air India
You can now escalate your case with Air India
Do you want to escalate your case against
Air India?
Reference: RES477852
Hi Kishorkumar,
If you're not satisfied with how your complaint is going so far, you can now escalate your case against Air India to the next level.
If you have an ongoing conversation with Air India, we recommend you don't escalate your case yet, but continue communicating with them at the current level and take no action from this email.
Alternatively, you can close your case against Air India permanently by clicking 'close case'.
ESCALATE MY CASE
CLOSE MY CASE
Click [*|CASE_FILE_URL|*]here to see your case so far.
The Resolver team
[protected]@resolver.co.uk
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