Air India — Flying returns duplicate account problem

Address:	Mumbai City, Maharashtra, 400099
Website:	flyingreturns.co.in

I'm trying to login to Air India flying returns account, it asks for Kyc confirmation, but after putting all the details, it says ive got a duplicate account. I tried contacting the customer care but they dont even know the solution. They asked me to mail to flying-returns.[protected]@iclployalty.com but even they are not bother to reply.
Im following up since December 2015 but still this problem is not solved.
I cant login to my account, i cant book flight from my account, i cant redeem my mileage points.

This is mere cheating of genuine customers by not allowing them to submit kyc forms and then later on the miles would be lapse.. Due to this we have to bear heavy flight ticket cost and feel un-previledged..

I hope air india will take it seriously after seeing this complaint if it reaches again.