Air India — For all the trouble air india has caused

Address:	New Delhi, Delhi, 2624HT
Website:	www.airindia.in

Sir,
First of all the flight( AI-153 ON[protected]from Delhi air port was supposed to start at 1:30 pm from New Delhi but instead started at 5:30. I complained to the ground staff and the airplane crew that am going to miss my connection flight to Amsterdam. They said they will put me on the next flight to Amsterdam. As soon as I landed in Vienna, I was advised to contact Austrian airlines but they sent me back to air India ground crew. They could not get me on any flight for that night and could not find my baggage in the lost and found department. Finally after two hours, I collected my bags (one seriously damaged) and was sent to a hotel. I gave them all my contact details and asked them to inform me about my flight to Amsterdam. They asked me to come to the airport at 7 am the following morning. When I reached the airport at 6:30 am they informed that my flight was leaving in 7 minutes. They have not informed me or any of my fellow passengers to Amsterdam about this re-booking. All the air India staff was on leave and I could not contact anybody. I customer care service was terrible as they were constantly saying that they cannot help in my re-booking. After sitting in the airport for 8 hours and with no money or contact in hand I finally managed to take a ticket to Rotterdam via transavia for 182 euros. I am totally disappointed and hurt by the inhumane behavior of air India towards a passenger who was left alone in a foreign country with no aid what so ever. If am not given the compensation and the proper explanation with an apology I am going to take this matter to Director general Civil Aviation. I want a response as soon as possible. I have the images of all the boarding passes and the tickets and flight details.
Sincerely,
Manju Bhamidipati