Air India — frequent flyer points deducted however ticket not upgraded

 
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Dehradun, Dehradun District, Uttarakhand, India
 rajivchauhan on Jan 11, 2019
1. I had travelled by air india on 30 july 2018 from kolkata to delhi.
My pnr number was jcwyy. Ticket number [protected].

2 i was upgraded to business class and 4982 points were deducted from frequent flyer
No[protected]. However on arrival at the kolkata airport i was given an economy class boarding pass.
I was told that the deducted points would automatically be added to my account.

3.in the past five months i have spoken to the call center at least 10 times, they have always assured
That 4982 points would be added into my account. However till date nothing has happened.

4 may i request you to look into the matter and revert the points 4982 into my account at the earliest.

Thanking you

Your's sincerely

Rajiv chauhan

Complaint Status


[Jan 11, 2019] Air India customer support has been notified about the posted complaint.
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    Air India - frequent flyer points deducted however ticket not upgraded