Air India — Full Refund

Good Afternoon,

Kindly note that I booked a ticket Mumbai – Doha – Mumbai dated 30 June 2023, after I purchased the ticket, I found that the return ticket not direct flight. Then I called the call center in India and request the change to direct flight and the customer representative notify the followings:

1. For the modification of existing booking require Rs. 4, 900+ and
2. For cancellation within 24 hours full refund.

I opted the cancellation and the customer representative cancelled my booking (Refund Task No.[protected] and himself book the second booking for direct flight ref. no. V47LOH and forwarded a link for payment.

Since my cancellation was within 24 hours of booking, I am eligible to get the full refund. So, kindly credit the balance in amount QAR 742.31.

However, when I contacted the customer care, there is no satisfactory response and they said the refund is as per fare rule. But my case is entirely different, I confirmed with the customer service representative and with the assurance of full refund I cancelled the ticket.

I request the higher authority intervention to solve my issue and provide a full refund.

I enclosed with both the ticket and my previous email.

Regards,

Rajan