Air India — full refund issue during national calamity floods in kerala

Date of contact with air india customer care : 19 august 2018
Time of contact with air india customer care : 15:50 hrs
Air india representatives contacted: vishnu / venkatesh / shiv shankar
Client name : kunjumol b varghese
Ticket no.:[protected]
Date of journey: 21 august 2018
Total amount paid: rs. 6, 070
Total airline cancellation charges: 2, 625

Upon contacting air india for complete refund on the subject ticket we were advised that we should travel on the same as trivandrum airport is operational on the subject date and air india is operating flights for the destination.

We tried to reason that as our final destination is not trivandrum but venmonye in pathanamthita district, which roughly 200 kms from trivandrum and the route is flooded and at destination the water levels are dangerously high.

And as per reports being shown in news, air marshall has confirmed that people are still stranded in venmony our final destination, how can we go to a place from where people are being evacuated to safety.

It seems that the airline is forcing its customers or taking undue advantage of there present conditions by not waiving of the airlines cancellation charges.

As we have no other option at present we are cancelling the tickets with air india, and hoping that the airline cancellation charges will be refunded to us soon.