Air India — Harassed by air India employee

Address:	122011
Website:	Air India.in

Hi Team,

This is to bring to your notice an incident which was highly disappointing and irritating.My parents had an Air India Flight on 2nd Nov boarding from New Delhi Airport (T-3) at 545 a.m.

They reached airport at 4:30 am. (I even have details of my cab bookings to validate), we had done a web check-in of the flight on 1st Nov'16 with help of an Air India Official(you can even check the recordings), He confirmed us on the webcheckin.

The Flight was preponed by 15 minutes about which we were not even sent an Intimation and it was also combined with another Flight about which also no message was given, and we learnt this when we called Air India official for webcheckin.

My parents literally struggled from one counter of AirIndia to another and they could not really connect with any airIndia Official to help and finally address them,

we learnt this at around 5 a.m. and thereafter we called Delhi Airport and leant that the supervisor on duty was Mr.Jyoti Rathi (Ph No.:[protected]-as provided by Delhi Airport CC).We called him and he simply refused to help and even attempt to approach them to board the flight, in fact he was very rude and arrogant.

later the Air India Team wrote on my parent's tickets that they reached Airport by 5:20 a.m.which was a big Lie.I have evidence to prove the same.

we were literally being harassed by AirIndia Team and Mr.Rathi.I would request to kindly initiate the Refund process asap and also take strict action against Mr.Rathi.He is in customer service and he cannot really afford to behave in such a rude and irresponsible manner.

Kindly take action on immediate basis and let me know what is required to be done from my end.

Ticket enclosed.

Thanks & Regards
Namrata Taneja
[protected]