Air India — Harassment and not compensating for delayed flight

Hi there,

This complaint is against Air india's unprofessional behavior at Delhi Airport Service desk for not taking responsibility and not compensating for their delay.

My original flight was from Melbourne to Delhi, (UL 605 & UL191), on 4th Dec 2022, via change over in Colombo, but the flight from Colombo was cancelled and the new flight given was Air India(AI284), for Colombo to Delhi.

As I had to go even further and had another flight booked from Delhi to Amritsar with gap of 4 hours after the initial flights, but the the cancellation messed up my plans.

The new flight was supposed to fly at 2:40 5th Dec, 2022 from Colombo and suppose to land me in Delhi at 6:00, according to which I should still have 2 hours for getting the next flight.

The Air India also got delayed by more than 45 mins which started flying at 3:15 instead of 2:40, and landed me in Delhi at 6:45 instead of 6:00, which means I had only 15 min to do my immigration, get my luggage and go to Vistara domestic flight to do my baggage drop. trying hard requesting everyone at so many checkpoints and breaking the queues, I reached at Vistara counter at 7:20, where they refused to take my luggage as they had closed the counter. they asked me to talk to Air India staff but Air India didn't take their responsibility,

The person sitting at Air India service desk told me we can't help you and gave me excuses about the flight delay . As owned by Tata Group now, I thought I was in good hands. The lady at service desk at Delhi airport Air India counter said the flight is only 15 mins late, and we can't do anything to help you . She even said nobody can do anything. She was not even listening to us. I think that was harassment and very unprofessional.

Having that response I was really upset and stressed, but had to continue my journey with my wife. After asking few people, we managed to get a bus and had to sit for another 8 hours, after long flight and mental stress, to reach my destination.

Because of first flight cancellation and delay in second flight I had problems and missed my flight from Delhi to Amritsar, with frustration and mental stress, which continued even in the bus until reached home.

I should be compensated for all the problems I had due to this.

Regards,

Bupinder Singh