Air India — Harassment of 81 year old business class passenger

I'm ex defense Army officer 81 years of age. My name is Janak Raj Saini I traveled from Melbourne to Delhi on March 17 on AI 308 on business class seat 3D. I had requested for wheelchair for myself. After a long wait, when the wheelchair person named Sharni finally came, she was extremely rude and looking at my hand bag, she said I can't carry that as I'm only allowed seven kilos. She assumed that I was traveling economy and she also assumed that the bag was more than seven kilos. She clearly said she will not be able to carry it. I even offered to keep it on my lap and I was astonished to her what she said next. She said, that will make the wheelchair too heavy to push! There was total disregard that I'm 81 years old. She did not have the basic etiquette and courtesy. Luckily my daughter was traveling with me who carried her bag and my bag with her. I really want you to look into this matter and get the message across to Sharni.