BHASKARRAY DESAI - FLIGHT - AI864. BOM-DELHI-SFO.
HARRESSEMENT TO SENIOR CITIZEN SINGLE TRAVELLER. MIS-INFORMATION ABOUT AIR INDIA BAGGAGE ELIGIBILITY - ITINERARY.
I am a single parent senior citizen. On 19th March, 2024 I reached Air India counter at Terminal 2 of Mumbai International Airport. My printed Itinerary was clearly showing entitlement of free 2 Baggage of 23kg. each. My Travel Agent double confirmed with Air India Customer Service that I was entitled for free 2 Baggage of 23 kg. each free. I was astonished at Airport Air India counter, when I was informed that I was entitled for only 1 Baggage of 23 kg. as per Air India's Computer screen which was not available to me till I reach at Air India Counter. I had downloaded my Itinerary from Air India Official website only. Copy enclosed for ready reference. Air India Counter Assistant Mr. Shayad and Duty Manager Mr. Praveen Adhav were adamanent for allowing me 1 Baggage only. I was instructed to contact my original Airline-Lufthansa Airline at 3:30 am midnight as Air India was obliging me to carry in their Flight. I have requested to send email on my registered email confirming Air India's inability to carry 2nd Bag despite Air India's itinerary clearly showing entitlement of 2 baggage, which Duty Manager Mr. Praveen Adhav has pretended to sent and confirm about sending of email but I have not received any email till today. Despite of all my request as Senior Citizen and wastage of valuable time at mid-night, they harrased me to the extant that I was left with no alternative but to compel to call one of my relative (not family member) to Airport Departure Gate at about 4:00am mid night to take back my second Bag to my home, as I am staying alone in India. My 50% medicines for Hypertension, Diabetes, thyroid and other general ailments were left over in the said Bag in India and now I am short of medicines for about 3 months in USA. This is apathy of Tata Airline owned Air India.
I most humbly request Air India to pay damages for mental trouma and harrasement to senior citizen at midnight without any fault of mine.
I hope Tata will honour it's tradition of Customer first in real practical terms. Mahatma Gadhiji said Customer is always right. What Tata Airline say?
Waiting for justice from TATA.
Bhaskarray Desai
[protected]@yahoo.co.in
Note : I reserve my right to give complaint to AERA, Mumbai International Airport, Ministry of Civil Aviation, Consumer redressal Court and all concerned authorities till I get justice. Was this information helpful? | 
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