Air India — helpless staff!

Address:

Mumbai City, Maharashtra, 400070

My wife and 1year old daughter wanted to fly mumbai to varanasi from air india today @10.30 but reached at checking [protected]@10am but the internal staff doesn't allowed her to check in. The reason why she was late 1st she went to domestic airport and she came to know that the air india flight fly from international airport, then she has taken rickshaw and she went to international airport and rickshaw wala also drop her so far from the airport and she cover the remaining distance by walking with baby on shoulder and luggage and she manage to reach inside @10 but the internal staff doesn't even help to check in and they said u can't board the plane u are very late she request and cried in front of them but the staff didn't help her and she miss the flight. At human ground and the condition how she has managed to reach at airport at least that should consider and the staff could helped her and she could has taken the flight! As genuine and exception case the staff could has come forwarded and help her but...