Hi, I would like to bring your attention to most horrible experience in flight AI- 162, I travelled to London Heathrow to Delhi with 2 kids who are 7 years and 5 years. Our seats were 18G, 18H and 18J.
Soon we got it we realised the TV screens were not working. I escalated to flight attendant, who politely told me that they are resetting and it will work. But it didn’t work for all three screens. Since it was quite long flights, kids were getting restless and upset. I kept asking flight attendant but she told me 95% of screens are not working and you can make a complaint . I ask her how should I do it? She said when you get off you will receive sms for link which I never received. When I asked for some other alternatives to keep kids busy, she said she had activity pack but not enough to give out to all the kids.
Second, the call bell isn’t working. How awful is that? I kept pressing the bell for water, when my daughter felt nauseous but no one answered. Soon I realised, something is wrong. So I had to stand and wave my hand when I see flight attendant, I complained again. She said sorry, I will keep checking on you.
Third, the table or base for water or food was very wobbly and slanted that my son and daughter dropped their food twice . We had to use the pillow to make it stable so that we can at least eat our food.
Fourth, my seat wouldn’t recline, so I couldn’t rest, I had intense back pain when I got off, I was tired as I was attending my 2 little ones in whole of the journey.
The condition of flight was disgusting, I have made up my mind, air India is not a same anymore and I will not recommend this flight to anyone.
This is really unacceptable and beyond the worst experience. I hope this issues will be taken on board and a proper resolution will be made.
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