Air India — I am complaining about wrong cancellation charges on air ticket

I had booked a ticket (Hs6vs/aibe[protected] for travel kochi-dubai by air india flight on 9/12/2017 which was cancelled on 6/12/2017. Inspite of having cancelled the ticket well within the time permitted (24 hours prior to departure of flight as per their mail of 6/11/2017), air india took a stand that the ticket was rendered "no show" which is absolutely incorrect and is beyond my comprehension. I have been requesting air india since last more than a month for refunding the excess cancellation charges levied on my ticket and have also forwarded the relevant proof of the time of cancellation, etc. I have been sending mails after mails since then to air india ([protected]@airindia.in) which did not have any response whatsoever nor are they explaining the reasons for denying me the refund.

It is not the question of the money involved but the casual attitude of air india in addressing customer grievances.

I would be grateful if you could please look into my complaint and favour me with its redressal, asap.

Thanking you,

Sudha raj/pn rajan