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Air India — i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india

Hi team,

To introduce myself, i'm naga phaneendra desu and recently i had a very bad experience with air india.

I travelled in air india from frankfurt to mumbai on jan 11th 2019 and reached mumbai airport on 12 jan 2019 at 4.50am ist and my connection flight to vijayawada
In air india left at 8am, which i missed due to baggage collection problem in mumbai airport.

Basically, my baggage at mumbai airport was not available at the baggage collection area and ground staff of air india misguided me by informing me that my
Luggage was checked in automatically to domestic flight from international flight directly without manual check-in.
By the way, since i had a liquor bottle purchased at frankfurt airport in duty free, i could not check in that bottle in my 40kg luggage and could not carry it in cabin bag

After this, when i enquired again with customs officer and further the customs officer again consulted the air india staff and got back my luggage.
Finally i got my baggage at 7.20am in mumbai airport ground floor.

Hence, i missed the connection flight because of late delivery of my baggage and when i checked with air india boarding staff at mumbai airport,
They denied in providing me a alternate flight to vijayawada informed me that there is no flight for the next 2 days and no boarding pass was issued for any alternate destination.

Finally, i booked a new ticket for rupees 5410 in flight ai617 to hyderabad since there was no alternate flight to vijayawada for the next 2 days.

I have been sending so many e-mails to air india team ([protected]@airindia.in) which i got from mumbai airport air india authorities, but its of no use and there has not been a single response from air india team. Its such a big reputed organization
With such a pathetic service at mumbai airport.

I have attached my tickets from air india (Frankfurt to mumbai and mumbai to vijayawada) and also the new ticket which i purchased at mumbai airport from
Mumbai to hyderabad.

Hence i kindly request to investigate this issue and refund my ticket fare as soon as possible.
i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india
i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india
i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india
i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india
i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india
i missed air india connection flight via mumbai airport due to baggage missing problem and no alternate flight was provided by air india
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Complaint Status


[Jan 28, 2019] Air India customer support has been notified about the posted complaint.
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