Air India — improper information on website | |||
Hi, i am mohamed siddiq, i booked a domestic air ticket from chennai (Maa) to trichy (Trz), i was allowed to carry only 15 kg in economy class, but in this link: (http://www.airindia.in/checked-baggage-allowances.htm) you can very clearly look at the baggage allowance for economy class as 25 kg, when i tried contacting the customer support they are giving me some blatant reason that they can provide 25 kg only for international passengers, anyone who tries to book the domestic ticket will check the baggage allowance and come to the conclusion that all the economy class passengers are allowed to carry 25 kg only, so your information on your website gave improper information which mislead me to book the ticket.. I greatly regret booking the ticket through air india which turned out to be a nightmare. Was this information helpful? | |||
Air India customer support has been notified about the posted complaint. | |||
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