Air India — Inappropriate customer handling

AI-607 (Mumbai-Bangalore PNR YZ8C6) 04:55 pm, 25th Dec.
We were standing in the queue from 04:00-04:05, after sometime we ask at the counter and they said, it was closed and we need to talk to manager.
Manager doesn't have time to look at us and explain what next. She just shoo us away with wide eyes. we are not trespassers. understand customer handling before sitting as a manager.

I would like to highlight here.
1. Security at the entrance, who checks the ticket – he would have seen the time, he didn’t say that we were late or anything
2. The guy who was standing at the queue. I asked him you have mentioned E014 against my flight then why is everybody standing in the same queue. He said that doesn’t matter, you can go to any counter when your turn comes. Why didn’t he highlight that it was closed
3. If the checkin was closed, why was my flight number mentioned against the counter
4. The person at the counter in the next gate who told us that we need to get a letter. Are you not sure of the process to be followed?
5. The Manager – don’t you have 5 min to listen to our grievance, which is quite natural in this case I guess and another 3 min to explain what should be our next course of action.

Who and how are you going to compensate me for the money lost, time lost and the emotional disturbance caused to us. This loss is not going to leave us anytime soon.