Air India — Incomplete Refund

Website:

www.airindia.in

I have been refunded only a portion of the amount I was promised when I canceled the flight. I was told that I will get £4888 back after a deduction of £150 per person. But, I have received only £1978 back. I have called numerous times on their customer service number and have been waiting for hours multiple times after being redirected to your escalation department. The only time I was able to get through to the escalation department, I was was told that this would be sorted in a couple of hours. It has been 2 days since and I have not received the balance amount yet.

The details are as follows:
PNR - Z37N5
eTicket no. -
[protected] Priyesh Mashelkar
[protected] Arjun Mashelkar
[protected] Arin Mashelkar

Date of travel - 16/Dec/2021
Onward journey
Origin - London
Destination - Goa
Return journey - 02/01/2022
Origin - Mumbai
Destination - London