Air India — Inconvenience caused due to ai 560 flight cancellation and merging into ai 542 delayed 3 hrs adding to wait time and poor customer care

Address:	500059
Website:	www.airindia.com

I have booked my Air India Flight from London Heathrow to Hyderabad which obviously had a transit through Delhi. As per my initially booked ticket I was expecting to Fly at 6:45 am to be in Hyderabad at 9:00 am to attend Good Friday's Church service with the Family but to my dismay and disappointment the Flight was cancelled and merged into AI542 which was flying at 9:50 am hence a delay of 3 hrs thereby extending my waiting time in Delhi airport to 6 hrs rather than 3 hrs and to add to the misery poor customer handling by the Air India staff and not taking any responsibility of the issue either at London or at Delhi. There wasn't any care taken to meet the needs of customer like Breakfast etc. for long wait. Irresponsible behaviour of AI staff in not intimating to me at London of the change of flight time for my transit flight to Hyderabad from Delhi. The inconvenience caused by Flight change has resulted in me missing an important family envent to attend Good Friday service. I have paid extra money to change the date and fare change to the tune of £200 and on previous occasion £305 for being late by 2 mins hence considered as "No Show".

Please note that though I left a written complaint with AI staff at Delhi, I haven't had any response yet from Air India. I'm not sure of their response times.

In view of the charges incurred by me for changing date or being late for baggage drop. I would expect similar kind of or suitable compensation be paid to for the incovenience caused and the poor customer care and rude response from Air India staff namely Mr Rathee at New Delhi.

Please find below my ticket details for your perusal.

Name: KALAKONDAPADMARAO DAVIDSOLOMONRAJ
E-ticket Number[protected]
Air India Reservation Number: J0ZV6

Thanks,
David S Raj