Air India — Incorrect transaction - Transaction Reference Number[protected], AIR INDIA COMPLAINT Reference Number is WB-DCCU[protected]

Address:

KOLKATA

Hello,

I was trying to book a ticket from Kolkata to Deihi on 11th Aug but at the payment page the page suddenly displayed "Something went wrong kindly try again", the money got debited from my account but the booking failed and the page got reloaded. (Transaction Reference Number[protected]

After that i made a fresh booking and fresh payment and got my ticket booked in the name of Saroj Sharma but the amount that was debited for the failed payment never came back

It has been more than 16 Days now since I submitted the complaint at Air India Feedback page (Reference Number is WB-DCCU[protected]) but I have not received the amount of 5127 back in my account neither has someone contacted me till now

Kindly help me since the customer care tele callers are unable to help me here. Please refund my amount of 5127 back into my account.

Regards
Anjan Sharma
[protected]