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Air India — Inflight entertainment
On my journey from London Heathrow to Delhi (24th July - flight number AI112), my screen was not working. I complained, the cabin crew reset the screens but this still did not help. I was left with no tv screen for 8 hours.
This then happened on the way back too from Delhi to London Heathrow (21st August - flight number AI 161) my tv screen was not working at all. I complained to the cabin crew and they told me that they will reset as the whole plane had problems. They rested the screens however this did not help. On a 8 hour journey, not a single tv screen was working on the plane. I was with 4 other people in my family who also had no screens. I spent my journey looking at other peoples heads and faces. The toilet doors were also not complete locking and this made me feel unsafe and violated. I feel I need to be compensated for this.
My daughters flew back separately on 8th August on flight AI
One of my daughters usb port was broken therefore she was unable to charge her phone for 8 hours which was her main source of entertainment and she needed her phone to contact the taxi once she landed at Heathrow.
My family have had a terrible experience with Air India on our flight to and from Delhi.
My resolution would be to be:
- compensated for my journey from London to Delhi (no entertainment)
- all 5 o[censored]s to be compensated from Delhi to london (no entertainment)
- my daughter to compensated for her flight from Delhi to Heathrow (no usb port)
I want all compensation to be in cash and not vouchers as I will never be travelling with Air India again. My holiday was ruined due to the start of the journey and the end.
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