Air India — Inflight menu and food

Took the Air India flight from Kolkata to Sydney (Flight no AI 302).
BOOKING REFERENCE: TWBOU7

There was no in flight entertainment in all 3 seats we booked for myself, my daughter and husband. For a 12.5 hour flight this is highly unexpected and very unprofessional of the airline. Upon informing the flight attendants they just confirmed it won't work, no apology nothing.

Also I had booked for inflight menu where there are options to choose among cuisines. Air India doesn't provide any such options and I was said inflight means vegetarian meal. This was when they had served more than 1 meal to some customers and not even a single lunch to me till 5:15 PM IST which is way past lunch time.

Horrible experience in the airline and I strongly feel our flight fares should be refunded since they failed to comply with the basics in a long haul flight.