Air India — Inhuman behaviour of Air India Officials

Address:

Chennai, Tamil Nadu

We travelled by Air India flight from Kathmandu to Delhi by AI 416.on 27.04.2015 The flight was scheduled to depart at 4.15 pm from Kathmandu. Due to the extraordinary circumstances, we could understand the delayed departure. In fact, we are thankful to them since they lifted us safely. We had booked onward flight to Chennai by AI 540 leaving Delhi at 8.55 pm. We have conveyed the delayed departure to Air India, Delhi through our Nepal Tourism people. We were taken aback by the behaviour of Air India Officials at Delhi Airport. When we approached the counter at 11.15 pm we were booked for the AI 439 to Chennai on 28.04.2015 at 6.55 am. The counter people were inhuman and informed that we can go to the lounge and the counter will open at 3.00 am; after security check we can go and relax at the lounge. We were suffering a great ordeal at Nepal without food for 48 hours; standing in the queues for 8 to 9 hours. We were around 40 to Chennai. The officials informed that it was not the mistake of Air India and it was a natural calamity. Then they told at 11.30 our higher officials had to decide on that. We were surprised, as were 40 in number, would any communication would not have reached them. The higher official came and informed that they can arrange but since the time is very short, we can wait and go to the counter. We have to report only at 5.30 am. It was 12.00 midnight. My husband got angry and told that are you asking us to lye down in the platform. The higher official got furious and started shouting at us. After some with the intervention by some people we were given accommodation around 2.00 am at 3rd floor of a hotel was given. They purposely delayed our accommodation. Our flight from Kathmandu arrived at 10.45 and no body was bothered about us. The inhuman attitude of the Air India officials is surprising and paining. Please enquire the same and kindly do the needful.