Air India — Inhumane behavior and injustice

Address:	Mumbai City, Maharashtra, 400076
Website:	www.airindia.in/index.htm

I had my literary with Air India from Mumbai to Delhi on 28th April 2017. My flight number was AI 888 and my PNR was HQX0F. I reached Mumbai T2 airport 1.5 hours before my flight time at 19:00 Hrs. After reaching, I was told to stand in queue like rest of the passengers by an Air India correspondent. Even after multiple requests, they didn't check me in on priority. When I reached the counter, I was told that it was later than the boarding time and that I won't be allowed to board the flight.

After a little request, I was told that my flight was actually delayed and I would be redirected to another flight AI 314 leaving at 19:45 Hrs. After I collected the tickets with much struggle, I made my way to the boarding area.

A while after I boarded the flight, the Captain of that flight announced that there was some technical difficulty and they were expecting a delay. At this time, I approached the flight official to redirect me to a different flight because I had a connecting train from New Delhi station to Dehradun at 23:50 Hrs of the same day. I also demanded to know the details of the technical issue, based on the Right to Information granted to every Indian citizen by the constitution of India.

I was neither given any answer nor was I given much importance. They told me to keep patience as they resolve the issue and also mentioned that they cannot redirect me to an immediate next flight. I went back to the seat and waited. After almost an hour, at around 21:00 Hrs the captain announced again that the technical difficulty was slightly more complicated than expected and will take at least another half an hour.

This time, I was on the verge of desperation and again demanded to know about the technical issue, and if it was possible to redirect me to a flight which is leaving for Delhi immediately. I was again denied my constitutional Rights to Information. This was for my vacation planned for the last 4 months and I was taking a vacation after almost 2 years. So, you can understand that my desperation was real. After trying to explain my situation to Air India official went in vain, I went back to the seat in utter frustration.

As a result of this, I missed my train (Nanda Devi Express) to Dehradun. Since I was on a schedule, it completely messed up my plan and I missed the trip.