1. I had called Air India today to update my frequent flyer account. After 30 mins of wait, I spoke to a customer service agent who took all my information and told me that the frequent flyer dept will call me back in 15-30 mins. Its been 5 hours and I have not received any call.
2. In Feb, I travelled to India and my PNR number is Y8R6J. I wanted to update my tickets and encountered the above problem multiple times. I was told on 3rd Feb to contact Air India after my trip from US to India is complete for return ticket changes and was told that the cost will be minimal. I reached India on 6th and went to Air India office to find out the cost is $700. This caused a lot of trauma and inconvenience to me and my family.
3. My PNR number "Y8R6J" would not allow me to find my reservation online. Even the Ticket agent would not find my reservation using PNR without asking for more information.
4. on 4th Feb, Web Check In did not work and when I called air india to do my web check in, they told me their system is not working and I should use web check in.
5. I am booking new tickets to india and was told that the agent is unable to access my frequent flyer details
6. Maharaja only answers 6 questions and even for those, tells us to contact customer service for check in or ticket update. I have wasted a lot of time on Maharaja or Watsapp chat only to find out that they are auto bots and can not help with anything.
The overall experience has been very frustrating and inconvenient and I request for better web options to check in, update tickets or even update the frequent flyer with ticket information. Was this information helpful? | 
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