Air India — Intl flight cancelled on 2021 and still waiting for refund

PNR : Y7VHY

I happened to visit the Air India office located in Kairtabad to enquire about my refund for the above PNR.

I was informed by madam Moshmi saying only partial refund was initiated(I still don’t see the money in my account yet). I expressed my concern to Moshmi madam saying I am eligible for full refund since my flights were cancelled due to Covid reasons. I was asked to compose another email and send it out and so I am writing this email.

I have requested Moshmi madam to double check if the flights were running on my travel dates, and she did look into your system and verified the flights were cancelled 100%.

Also, there was some charge of 13, 000 odd rupees per ticket which also need to be refunded. I would like to know what are those charges for and can they be refunded as well.

Kindly please issue the FULL refund as soon as possible.