[Resolved]  Air India — it's been 2 months waiting for my refund

My pnr #y5pjs and ticket # is[protected]. I was supposed to travel on nov 2nd 2019 but due to personal reasons, had to cancel my travel. Called air india 2-3 days in advance and asked them to cancel my ticket. Custer service representative told my that out of 6100 inr only aprx 3400 inr will be refunded. Rest will be deducted as cancellation fee. I asked him to cancel my ticket and he assured me that refund of apprx 3400 inr will be in my bank account in 7 working days. It's been more than 60 days and i am still waiting for my refund.

Please let me know when can i expect my refund. Called air india customer service multiple times and every time i was assured to get the refund in next 7 days.

Please help and issue a refund.