Air India — Language Missing & Harassment

Address:

New Delhi, Delhi, 110025

Dear sir/Madam,
I would like to inform you that today my family flight was from Delhi to Jeddah in Air india AI:991 at 4:30 PM. Passengers ( two ladies one senior citizen was, with Kids) reached at Airport 1:00PM . They had extra baggage because they binded hand luggage together. Passenger decided to leave extra baggage and requested for boarding but Desk operator said wait our supervisor is coming he will help you out. supervisor reached to the passenger around 3:45 PM and replied you can not fly today you are late now. Passengers and I personally (By the Phone) had conversation with so many airport authority but we did not get any kind of help. When Passengers left for the another booking and when came back some items was not available. Almost around 30 to 35 kg bag is missing. Airport authority replied go take whatever action you can take we can't help you. Tickets details are below for your kind information and needful action:

Details:
Ticket number:[protected]
Booking Reference no. : JYLS8
Mob: [protected]
Email ID: [protected]@gmail.com
With kind regards:
Irfan