Air India — Long-Haul Journey from SFO TO DEL with lots of inflight problem and unprofessional crew

Ref No.: 5SVQWJ
Flight: AI174, SFO to DEL on 13th May 2023, 10:30 am
- During this journey, we were disappointed with the limited meal options. We received a small pack of lunch and a subsequent small portion of cold pasta with mushroom and orange juice, water. Despite informing Ms. Nisha about our mushroom allergy, her response was rude, suggesting we remove the mushrooms ourselves. Even She was very rude when we asked for a glass of water only. Regrettably, the airline provided no additional meal services and denied basic requests for water, cold drinks, and alcoholic beverages.
- I encountered an unprofessional situation with cabin crew member Ms. Nisha, leaving me concerned about such crew members on a 16-hour long-haul flight.
- Furthermore, the inoperative entertainment system left passengers without any entertainment for the entire flight. Broken seats, including our own, hindered our comfort and ability to rest, while even the food tray couldn't open properly.
I kindly request Air India's acknowledgment of the inconveniences and shortcomings during my SFO to DEL flight. Appropriate compensation is sought for the subpar service, encompassing the rude behavior of a cabin crew member, limited meal options, malfunctioning entertainment system, broken seats, and lack of basic amenities. These issues significantly impacted the quality of my journey.