Air India — loss of luggage

This is regarding my lost luggage from mumbai. I boarded flight no 144 from coimbatore to mumbai on 4th march and to delhi by flight no659. Iwas informed at delhi that my luggage is still at mumbai. I am a defence person on official duty to pathankod. I could not proceed further without my baggage, and had to stay in delhi for two days on my own expence. Air india promised to deliver it within 24 hrs. Its been 4 days and no action has been taken yet. Very irresponsible staff. Plase take some action fast.
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Customer service was rude and didn’t help me with any resolution . Please check the screen shots attached.

Thanks
Flight booking ref: JWHLE

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3151
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information