Air India — Lost Delayed baggage

Address:Coimbatore, Tamil Nadu

I travelled AI from delhi to Birmingham on 13 Jan 2015. AI managed to lose my baggage in that direct flight. I registered a complaint at the airport and was given File reference : BHXAI10158/13Jan15/1938GMT. After that any number of phone calls and emails were never responded and no communication from AI. After 16 days my bag was traced by a friend in Delhi Airport and my bag was returned. When I left the UK for India on 30 Jan, I went to the AI counter in Birmingham airport and was told that all my emails were received into their JUNK folder. what a callous attitude. I am still waiting for a response and compensation. Due to the urgent nature of my business and the cold weather, I had to incur emergency purchase expenses. I had to make calls to AI offices in Birmingham and New Delhi. I had lodged a reimbursement request for 1270GBP for loss, expenses, stress and discomfort caused by AI. I would like a response from AI Regards Grace 91-[protected]
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